At Cazenik, we aim to provide high-quality products and a satisfactory shopping experience. If you receive a damaged, defective, or incorrect product, we offer a replacement according to the policy below.
Replacement Eligibility
Customers may request a replacement if:
The product received is damaged or defective
The product received is different from the order
The product has a manufacturing defect
The replacement request must be made within 1 days of delivery.
Customers should contact us through WhatsApp or email with order details and product photos for verification.
Replacement Process
Once the request is approved:
The replacement process will be initiated
Customers may be asked to return the product or share product images
Replacement will be shipped within a few working days after approval
Delivery time for replacement products may vary depending on location.
Conditions for Replacement
To qualify for replacement:
The product must be unused
The product must be in original packaging
The product must not be damaged by misuse
Requests that do not meet these conditions may be rejected.
Non-Returnable Items
The following items are not eligible for return or replacement:
Used or damaged products
Products damaged due to improper handling
Requests made after the allowed period
Order Cancellation
Orders can be cancelled before dispatch.
Once the order has been shipped, cancellation may not be possible.
Refund Policy
In case replacement is not available, a refund may be processed.
Refunds will be issued through the original payment method and may take 5–7 working days to process.
Contact for Replacement
For replacement requests, contact us:
Cazenik Innovations Pvt. Ltd.
WhatsApp: 7080978141
Email: support@cazenik.comOur support team will assist you as soon as possible.